Technical Profile: Mike Ursery
Overhead Crane Territory Manager
“I continually strive to grow my skills and job knowledge by reading, studying, and getting hands on experience.”
ROLES AND RESPONSIBILITIES
Mike Ursery serves as an Overhead Crane Territory Manager for Hi-Speed Industrial Service at its Millington, TN location. In this role, Mike is responsible for managing hoist and crane service, repair and sales in the Memphis, Tennessee region. His specific areas of expertise include electrical troubleshooting and maintenance, mechanical training and maintenance, and hoists.
CASE STUDY: GETTING TO THE ROOT OF THE ISSUE WITH OVERHEAD CRANE OPERATION
One of Mike’s customers, a structural tower manufacturing company, reached out to Mike when they began having issues with one of their overhead cranes operating sporadically. After troubleshooting the crane, Mike and his team uncovered deferred maintenance issues with the crane’s motors and controls and damage caused by operational misuse. The team went straight to work, pulling out the controls and updating to Variable Frequency Drives to allow the cranes to operate more smoothly and limit the possibility of operational misuse or jogging. Benefits of Variable Frequency Drives include a controlled starting current, elimination of voltage sag, lower power demand on start, controlled stopping and acceleration, and elimination of the need for expensive mechanical drive components such as gear boxes. In addition to updating the drives, Mike also provided the company’s crane operators with training to ensure the cranes would remain operational with less frequent maintenance. As a result, the client is now able to manufacture their product more quickly with less down time due to maintenance and unplanned downtime.
Mike has over 30 years of industry experience. He started in the electric motor repair shop at Hi-Speed and worked his way through the company. Mike successfully completed jobs as overhead crane technician, new crane installer, infrared thermographer, vibration data collector, service coordinator, and hoist and crane service manager.
Mike studied Industrial Electricity and Plant Maintenance at William Moore College of Technology in Memphis, Tennessee.
WHAT SETS HIM APART
Mike is selective in the hiring process to ensure his team works effectively to provide the highest level of customer satisfaction. He achieves customer service objectives by recommending strategic plans that advance productivity. Mike expands customer service standards by resolving problems, identifying trends, and determining system improvements. Mike helps customers meet their financial objectives by forecasting requirements, preparing annual overhead crane maintenance budgets, and analyzing variances. He maintains regular contact with customers through site visits and customer surveys. He confirms that operations are providing quality services to customers while maximizing margins. He prepares customer estimates by analyzing blueprints, specifications, and related documents. He then identifies the cost of labor and materials to maintain the customer’s goals.